|
  • Monday-Friday 9:00AM-5:00PM
Book an Appointment

Frequently Asked Questions

Have questions about appointments, virtual care, registration, or clinic policies?
Here are answers to common questions from our patients.

As Compass Medical Clinic values your time, patients in the Family Health Organization may discuss more than one health concern during a single visit when proper. However, if more time is required, a follow-up appointment can be rescheduled to ensure proper care.

If you are visiting for a mental health concern, please inform the receptionist while booking so we can allocate sufficient time for your appointment. This strategy is commonly followed by nurse practitioner services and clinics to ensure patients receive complete care.

To help us stay on schedule and minimize wait times, please arrive 10 minutes early for your in-person appointment and ensure that you bring your OHIP health card.

Your Ontario OHIP card is required for verification at the time of your visit. Unexpected emergencies may occasionally cause delays, and we appreciate your patience and understanding if this occurs.

There may be some instances where your family doctor may conduct a virtual doctor appointment to assist with a medical concern without requiring a physical examination. In these cases, you will receive a phone call from an anonymous number at your scheduled appointment time. Please ensure your contact information is up to date and that you are available during your virtual appointment slot so we can connect with you without delay.

Periodic health exams, previously known as complete or annual physicals, are non-urgent visits focused on a comprehensive review of your overall health. This includes cardiovascular disease screening, cancer screening, and immunization updates. In many cases, this assessment may be completed without a physical examination.

These periodic health assessments are commonly provided across clinics offering periodic health exam Ontario services to support preventive and long-term health management.

We do not issue reminder calls. Patients registered with our online booking portal will receive reminder emails. Please note that it is the patient’s responsibility to keep track of their scheduled appointments. If you forget your appointment time, please feel free to email us at info@compassmedical.ca and we can confirm the exact time.
Please call or email our office as soon as you realize that you will not be able to make it to your appointment. All cancellations should be made at least 24 hours prior to your scheduled appointment time. This will allow us to give another patient the opportunity to be seen. A $50 fee will be charged for late cancellations and missed appointments. This is a clinic-wide policy that applies to all patients.
If you need to be seen urgently (e.g. urgent medication refill, urinary tract infection, etc.), patients can email our clinic with the word “urgent” in the subject line. These time slots are limited. However, we will do our very best to accommodate you when possible.

Whenever possible, we ask our patients to avoid the use of other walk-in clinics, as they do not have your medical history and do not send reports to our office. Keeping all your medical information in one location will enable us to provide personalized health care for you and your family. Please email us to inquire about after-hours options. 

For all emergencies and more serious concerns, such as chest pain or a suspected stroke, please call 911 or go to the nearest Emergency Department.

During your first appointment, the purpose is to help our healthcare team understand your overall health and medical background. We will review your personal health history, family history, and go over important clinic information and policies. This initial visit is usually conducted by a nurse practitioner in our clinic. After this step is completed, you will be eligible to book future medical appointments with our healthcare team.

We refill some prescriptions over ePrescription/fax at the discretion of your family doctor. A $15 plus HST fee will apply. In some instances where your care can be compromised, you may be asked to book an appointment to review your medications before a refill can be issued.

It is requested that you please:

  • Anticipate your prescription renewals and book an appointment 2 weeks before you run out.
  • Ask for renewals at each visit.
  • Bring your medications to every appointment.

All test results are reviewed by a doctor and/or nurse practitioner in the clinic. You will be contacted if results are abnormal. We kindly ask patients to follow up on their test results if they do not receive a message within 2-3 weeks of test completion.

We do not tolerate rude and/or abusive behaviour towards clinic staff. We reserve the right to take appropriate measures to ensure a safe and respectful office space if this policy is breached. Inappropriate behaviour may result in your dismissal from the practice.

Some services are not covered by OHIP and some individuals do not have OHIP coverage. The payment for these is your responsibility and are subject to HST. We accept payment by debit, credit, cash or through private insurance if applicable. Kindly review the list of uninsured services here.