Questions? Email us at firstname.lastname@example.org Since Covid-19, our clinic is prioritizing virtual visits either by phone or video. Flu vaccines 2023-2024 winter season will be available week of Oct 16, 2023
New patient registration
Interested in becoming a patient at our clinic? Fill out this form and a member of our team will get back to you.
Book an appointment online
Click here to book an appointment with your healthcare provider
There are some services that are not covered under OHIP. If you require another service you can complete your request by clicking here
New Patient Registration – Family Doctor
Patients who are already part of one of our doctors’ family practices do not need to register.
New patients are welcome to register at our clinic. Please be advised priority is given to patients that do not already have regular medical care.
Please fill out the form by clicking the REGISTER button below, please be as detailed as possible, a member of our team will get back to you as soon as possible.
Online Appointment Booking with Family Doctor
Already registered with a member of our healthcare team? Access the online booking link below:
Family medicine plays a key role in the Ontario medical system.
Otherwise known as primary care, family doctors are often the first point of contact with the healthcare system. Our family doctor in North York provide comprehensive, whole-person care for our patients with an emphasis on preventative measures to ensure our patients’ health and well-being. Our services include but are not limited to: cardiovascular risk screening and treatment; diabetes screening and treatment; cancer screening; immunizations; women’s health, including pap smears; mental health screening; travel health
Pediatric Consult Clinic
At Compass, our pediatric care team assesses and supports children for behavioural and neurodevelopmental concerns, which may include Attention Deficit Hyperactivity Disorder (ADHD), Autism Spectrum Disorder (ASD), and other school and learning concerns. ADHD evaluations are fully covered by OHIP, as are initial physician evaluations for ASD and other behavioural concerns. In some cases, further diagnostic assessments may be necessary. For children already diagnosed with ADHD, medication optimization consultations are also completed by the physician team.
Our approach to children is always holistic and culturally sensitive. We adopt an approach that emphasizes how to help children flourish and connect with their strengths rather than focusing on deficits. Furthermore, we are mindful of ways in which environments can impact the challenges a child is experiencing. In a multicultural and scientifically evolving world, we recognize limitations, benefits, and cultural aspects around specific diagnoses and how these have changed over time. We also recognize that the degree to which a child is experiencing difficulties, and therefore the relevance of a diagnosis, changes over time.
Our pediatric team provides consultations for general pediatric concerns with a focus on behavioural and neurodevelopmental concerns. Our pediatric team does not provide primary care pediatrics.
If you are interested in an evaluation, please contact your primary care physician to send a referral to our clinic.
WHAT ARE NEW PATIENT APPOINTMENTS?
The objective of this visit is to allow our healthcare team to become acquainted with you. This includes reviewing your health history, the health history of your family, and the clinic policies. This appointment will be with one of the nurse practitioners in our office. New patients must complete this appointment prior to booking medical appointments with our clinic.
WHAT CONSIDERATIONS SHOULD I MAKE WHEN BOOKING A REGULAR APPOINTMENT?
As Compass Medical Clinic values your time, patients in the Family Health Organization will be permitted to discuss more than one issue per visit. However if more time is needed, a subsequent follow-up appointment can be scheduled.
If you have a mental health concern to discuss, please let the receptionist know when you book your appointment so we can allot an appropriate amount of time for your visit.
I HAVE AN IN-OFFICE APPOINTMENT, WHAT SHOULD I EXPECT?
To help us stay on schedule and minimize wait times, please arrive 10 minutes early for your in-person appointment and ensure that you bring your OHIP card.
Unexpected emergencies may arise and cause delays. We appreciate your patience if this happens.
HOW DO VIRTUAL APPOINTMENTS WORK?
There may be some instances where your family doctor can/may call you to assist with a medical issue without a physical examination. In these instances, you will be called from an anonymous number at the time of your appointment. Please make every effort to ensure your contact information is up-to-date and you are available during the telephone appointment slot.
WHAT ARE PERIODIC HEALTH EXAMS?
Previously known as “Complete/Annual Physicals”, this type of non-urgent visit is dedicated to performing a comprehensive health review and physical exam.
WILL I RECEIVE A REMINDER FOR MY APPOINTMENT?
We do not issue reminder calls. Patients registered with our online booking portal (Pomelo) will receive reminder emails. Please note that it is the patient’s responsibility to keep track of their scheduled appointments. If you forget your appointment time, please feel free to email us at email@example.com and we can confirm the exact time.
WHAT IF I CAN’T MAKE MY APPOINTMENT AND I NEED TO RESCHEDULE?
Please call or email our office as soon as you realize that you will not be able to make it to your appointment. All cancellations should be made at least 24 hours prior to your scheduled appointment time. This will allow us to give another patient the opportunity to be seen. A $50 fee will be charged for late cancellations and missed appointments. This is a clinic-wide policy that applies to all patients.
I HAVE AN URGENT HEALTH CONCERN, CAN I SEE THE DOCTOR SAME-DAY?
If you need to be seen urgently (e.g. urgent medication refill, urinary tract infection, etc.), patients can login on Pomelo at 8:30am or email/call our office at 9:00am to book a same-day appointment with their respective physician. These time slots are limited. However, we will do our very best to accommodate you when possible.
WHERE CAN I ACCESS CARE AFTER CLINIC HOURS?
Whenever possible, we ask our patients to avoid the use of other walk-in clinics, as they do not have your medical history and do not send reports to our office. Keeping all your medical information in one location will enable us to provide personalized health care for you and your family.
If you contact our office with an urgent matter and your physician or nurse practitioner is not available, please contact the North York Family Physicians After Hours Clinic. This clinic is affiliated with our clinic and they will always update us with medical information when you are seen there. This clinic is only available to our collective patients. It is not a public walk-in clinic.
For all emergencies and more serious concerns, such as chest pain or a suspected stroke, please call 911 or go to the nearest Emergency Department.
IS THERE A CODE OF CONDUCT?
We do not tolerate rude and/or abusive behaviour towards clinic staff. We reserve the right to take appropriate measures to ensure a safe and respectful office space if this policy is breached. Inappropriate behaviour may result in your dismissal from the practice.
I NEED TO RENEW MY MEDICATION, WHAT ARE MY OPTIONS?
We refill some prescriptions over ePrescription/fax at the discretion of your family doctor. A $15 plus HST fee will apply. In some instances where your care can be compromised, you may be asked to book an appointment to review your medications before a refill can be issued.
It is requested that you please:
● Anticipate your prescription renewals and book an appointment 2 weeks before you run out.
● Ask for renewals at each visit.
● Bring your medications to every appointment.
I GOT A TEST DONE RECENTLY, HOW WILL I KNOW MY RESULTS?
All test results are reviewed by a doctor and/or nurse practitioner in the clinic. You will be contacted if results are abnormal. We kindly ask patients to follow up on their test results if they do not receive a message within 2-3 weeks of test completion.
WHAT IS NOT COVERED BY OHIP?
Some services are not covered by OHIP and some individuals do not have OHIP coverage. The payment for these is your responsibility and are subject to HST. We accept payment by debit, credit, cash or through private insurance if applicable. Kindly review the list of uninsured services here.